At MOHFA LIMITED, we are committed to delivering your orders safely, efficiently, and on time. This Delivery Policy explains how we process, dispatch, and deliver orders. The uploaded website screenshot does not contain a delivery policy, so the following is a standard policy suitable for a UK building materials supplier.
1. Delivery Areas
We currently deliver throughout the United Kingdom.
For deliveries outside the UK, please contact us before placing an order to discuss availability and shipping options.
2. Order Processing
- Orders are processed during normal business hours, Monday to Friday (excluding public holidays).
- Orders are subject to stock availability and payment confirmation.
- Orders placed after business hours or on weekends will be processed on the next working day.
3. Delivery Times
Estimated delivery times vary depending on the product and delivery location.
Typical delivery times are:
- Standard Delivery: 2–5 working days
- Large or Heavy Items: 3–7 working days
- Special Order Products: Delivery times will be confirmed at the time of purchase.
Delivery estimates are provided in good faith but are not guaranteed.
4. Delivery Charges
Delivery charges are calculated based on:
- Delivery location
- Order size and weight
- Type of product
- Delivery service selected
Any applicable delivery charges will be displayed before your order is confirmed.
5. Delivery Requirements
Customers are responsible for ensuring:
- The delivery address provided is accurate.
- Safe and reasonable access is available for delivery vehicles.
- Someone is available to receive and inspect the goods where required.
If delivery cannot be completed due to customer-related issues, additional delivery charges may apply.
6. Inspection Upon Delivery
Please inspect your order immediately upon delivery.
If you notice:
- Damaged goods
- Missing items
- Incorrect products
Please notify us within 48 hours of receiving your order and provide photographs where possible.
7. Failed Deliveries
If a delivery cannot be completed because:
- No one is available to receive the order.
- The delivery address is incorrect.
- Access to the property is restricted.
We may arrange a redelivery, and additional charges may apply.
8. Risk and Ownership
Risk in the goods passes to the customer upon successful delivery.
Ownership of the goods remains with MOHFA LIMITED until full payment has been received.
9. Delays
While we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:
- Severe weather conditions
- Traffic or road closures
- Supplier delays
- Transport disruptions
- Public holidays
- Other unforeseen events
We will make every effort to keep customers informed of any significant delays.
10. Large and Heavy Deliveries
Some construction materials are bulky or heavy and may require:
- Specialist delivery vehicles
- Kerbside delivery only
- Additional handling equipment
Please ensure suitable arrangements are in place to receive these deliveries safely.
11. Order Tracking
Where available, tracking information will be provided once your order has been dispatched, allowing you to monitor the progress of your delivery.